Account Closure Policy

To close your Core account, follow these simple steps:

1. Navigate to the “Settings” menu by clicking on the cog icon located in the top right corner of the screen.
2. Within the “Settings” menu, you will find the “Close Account” option. Click on this option to initiate the account closure process.

If you encounter any difficulties or have questions about the account closure process, feel free to reach out to our support team at [privacypolicy@devere-group.com.]. 

The deVere Group global privacy notice (“notice“) explains how we collect, manage and protect your personal data if we need to process it as a data controller for the purposes of providing services to our clients. References to “we“, “us” and “our” in this notice are to one or more members of the deVere Group.

The deVere Group consists of deVere Group Limited, a company incorporated in the United Arab Emirates with registered number IC/3351/10, whose registered office is at Marina Plaza Building Al Marsa Street, Dubai, United Arab Emiratesand its subsidiaries, its ultimate holding body, all subsidiaries of its ultimate holding body and any corporate entity managed or controlled any of those entities (“deVere Group”). A list of all the members of the deVere group can be found on our website and you can contact any member of the deVere Group using the details provided therein. You can also contact our Data Privacy Officer using the details provided at the end of this notice.

We collect and process your personal data if you:

• are a client that is an individual receiving services in your own capacity (an “individual client“), from us; and/or
• engage with us for financial advice. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health, if this is necessary for the provision of our service; and/or
• voluntarily complete client surveys or provide feedback to us; and/or
• visit our website to communicate with us, complete forms or make a purchase therein. Information may also include the resources you access, but is not limited to traffic data, location data, weblogs and other communication data; and/or
• represent other entities or organisations that we deal with, such as advisors, governmental and judicial bodies, regulators, suppliers or anyone that makes any form of enquiry in relation to us or our services or if you personally make any enquiry in relation to (for instance) our services or employment with us.

If you are an individual client, the data controller of your personal data is the member of the deVere Group named in the agreement you have agreed with us.

If you are not an individual client and a member of the deVere Group is a data controller in relation to personal data collected from you, the data controller is the member of the deVere Group which has collected that personal data.

This notice does not apply to the collection or use of personal data by any member of the deVere Group as a data processor acting on instructions from a client. Where this applies, the client will be the data controller and its privacy notice and/or the terms of an agreement as to processing agreed between us will apply.

Purpose of Data Protection

The purpose of data protection law is to protect your rights and privacy when we process your personal data. Personal data is any information relating to an identified or identifiable natural person. A person is “identifiable” if he or she can be identified, directly or indirectly, not only by things such as a name or an identification number, but also by things such as location data or some factor specific to (for example) the physical, physiological or social identity of that person.

More common examples of personal data include names, identification numbers, contact information, identity documents, medical records and photographic images and it may be contained in written document or in a recording, voicemail, for example. “Processing” covers any activity involving personal data and includes such things as the collection, recording, storage, adaptation, use, disclosure and destruction of personal data.

Because of the broad definition of “processing”, we will in many cases need to start processing personal data about you before you or an entity with which you are associated or otherwise connected, actually become(s) a client or a supplier, as the case may be. Therefore, where the context allows, references in this notice to “clients”, “suppliers” and others are to be read as including references to potential clients, suppliers and so on, even if you or they never actually become(s) a “client” or a “supplier” and so on. The only exception to this is in relation to “potential employees”, who are dealt with separately below.

Data We Collect About You

Clients & Persons Connected to Clients

If you are an individual client, are associated with a corporate client or are otherwise connected with client (whether private or corporate) because (i) you are a legal or beneficial owner, investor, a settlor, protector or beneficiary or (ii) you are a director, officer, employee or contractor of a client or (iii) you are the subject of, for example, packaged retail investment and insurance based products and/or services that we provide to our client, we collect and process your personal data for various purposes connected with our services.

What personal data we collect and for what purpose will depend on our relationship with the client in question and/or you but will include:

• Name and Contact Details: Information that we require for the purposes of managing our relationship, including your names and your postal addresses, email addresses and telephone numbers.
• Due Diligence & Regulatory Details: Information that we require to meet our legal and regulatory obligations, particularly anti‐money laundering legislation, and to assess the risk associated with providing services to the client in question, including:

1. Identity information including your current and former names, aliases, date of birth, country of birth, place of birth, gender, nationality and a copy of your valid passport and/or birth certificate (including issue date and expiry date, where applicable).
2. Documents providing proof of your identity and address(es), such as copies of government issued documents, bank statements, utility bills and similar documents.
3. Detailed tax status information, including your tax domicile, tax identification number, copies of tax returns and tax advice received.
4. Proof of the source of your wealth and funds, such as bank statements, pension plans, property sales agreements and loan documents.
5. Occupation and employment information, including details of legal entities you are employed by or associated or otherwise connected with.
6. Details of criminal convictions and disqualifications, history of bankruptcy and details of investigations by any official body and/or if you are named on a sanctions list.
7. Details of involvement in high‐risk or high‐profile activities and of any activities of a political nature.
8. Other due diligence information gathered from checking tools we use and from searching information in the public domain.

• Records of Correspondence: personal data contained in communications that take place between you and us and/or the client in question and us, including emails, letters, meetings minutes and telephone call and voicemail recordings.
• Other information: Additional information that (a) you provide to us or that the client in question (or someone else on its behalf) to provides us; (b) we collect; or (c) we create when providing services to the client in question. We collect personal data from information we learn about you through our relationship and from you from third parties, including the client’s professional advisors, due diligence and risk assessment screening service providers and from the public domain, including from internet searches.

The types of data we collect may include data relating to your race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health and your sex life or sexual orientation (‘special category personal data’) and data relating to criminal convictions or offences.  In this notice a “corporate client” includes any entity, organisation or other body, whether incorporated or not, that is not an individual that is a client of deVere Group in his or her own capacity.

Professional Adviser, Regulators & Suppliers
We work with entities or organisations that provide professional advice or services to us or to our clients, those that supervise and regulate us, and our clients and other suppliers of products and services to our business. We will collect personal data about you if you work for one of these organisations.

The personal data that we collect will include professional and/or personal contact details, including addresses, telephone numbers and email addresses, and records of communications that take place between you and/or others at the organisation for which you work and us, including emails, letters, minutes of meetings and recordings of telephone calls (where made) and voicemails. In addition, we also, we collect personal data that you provide us with or that is created by us during our relationship with the entity or organisation for which you work.

Potential Employees
If you are an applicant for a job with us (a potential employee), the personal data that we process about you will include:

• your name, address and contact details, including telephone numbers and email address(es);
• details of your qualifications, skills, experience and employment history;
• information about your current level of remuneration, including entitlement to benefits;
• whether or not you have a disability that we may need to make adjustments for during the recruitment process;
• information about your entitlement to reside and/or work in the place where you have applied for a job; and
• equal opportunity monitoring information, including information about your ethnic origin, sexual orientation, health and religion or beliefs.

If your application for a job with us is unsuccessful, we will retain your personal data for 6 months after the date on which we inform you (or any recruitment agency through which you have applied to us) that your application was unsuccessful, unless you ask us to retain your details on file for a longer period. We will delete any personal information no longer required, and will do so in an appropriate and secure manner.

If your application for a job with us is successful, our retention of your personal data will be governed by our separate policy on staff personal data, which will be made available to you by our HR department as part of your becoming a member of staff.

Enquirers & Website Visitors
If you contact by us by telephone, email, using a contact form or via our social media channels we will collect the personal data that you provide to us and use it to respond to your enquiry. This personal data typically includes your name, your organisation and your professional and/or personal contact details.

When you visit our website, we will automatically collect data about you, including:

• technical information including the Internet Protocol (IP) address used to connect your computing device to the Internet, your browser type and version, time zone setting, operating system and platform;
• information about your visit, which may include the pages viewed and page response times; and
• your country of location by reference to a look‐up of your IP address against public sources.

Our website also uses cookies and/or similar technologies to collect and store certain information about your interaction with our website. For more information about how we use cookies. For further information visit http://www.allaboutcookies.org/

Marketing Communications
If you subscribe to our marketing communications or your details have been otherwise lawfully added to one of our contact lists, we will collect and process your name, job title and company name, location and contact details in order to provide you with promotional update communications about us or our services.

Purposes & Lawful Basis for Processing

 Clients & Persons Connected to Clients
If you are a client that is an individual, are associated with corporate client or are otherwise connected with client (whether private or corporate), we will process the personal data that we collect from or about you for the following purposes and on the following lawful bases:

Professional Adviser, Regulators & Suppliers
If you work for or represent one of our professional advisors or suppliers or an organisation that supervises or regulates us, we will process your personal data for the purpose of our legitimate interests in carrying out our business and in providing services to our clients.

Potential Employees
If you are an applicant for a job with us (a potential employee), we will process personal data about you in order, in our legitimate interests, to assess your application and to advance that application through our recruitment processes, including by making details of your application, including personal data, to relevant members of our management and of our HR group, and to comply with policies and procedures under applicable professional regulations, guidelines or notices and/or that may have been put in place by us, relation to staff and recruitment.

Enquirers & Website Visitors
When you make contact with us, we will process your personal data for the purpose of our legitimate interests in responding to your enquiries and/or request for information. We will collect information about you, in our legitimate interest, when you visit our website in order to present content to you in the most effective manner for you and your computer and on order to keep our website safe and secure.

Marketing Communications
We may use your personal data to send you marketing about our fiduciary and administration services, our news and events if you have subscribed to our marketing communications and we have obtained your consent. If your details have been lawfully added to one of our contact lists by other means, we will send you marketing information based on our legitimate interests to send you promotional materials from time to time.

You can tell us to stop sending you marketing information at any time by objecting or withdrawing your consent. You can do so by contacting us at privacypolicy@devere-group.com or by using the “Unsubscribe” link in any marketing email you receive from us. Alternatively, you can change your preferences at any time, also by using the links in our marketing communications or by contacting us through our website.

Even if you tell us that you do not want to receive marketing information from us, we still may have the right to process your personal data for the purposes of providing services to you or a client with which you are associated or otherwise connected and, in such cases, we will continue to process your personal data for those purposes.

We do not sell or otherwise pass on your contact details to any third party outside deVere Group for marketing purposes.

Other Situations
Where we do not base our use of personal data about you on one of the above legal bases or some other legal basis that we might explain to you in a supplemental privacy notice (see below), we will ask for your consent before we process the personal data (these cases will be clear from the context).

In some instances, we may use personal data about you in ways that are not described above. Where this is the case, we will provide a supplemental privacy notice that explains such use. You should read any supplemental notice in conjunction with this notice.

To the extent that we rely upon consent as the legal basis under which we use your data for any purpose, you are permitted to withdraw your consent at any time.

Sharing Your Personal Data

We may share your data with:

• Other entities in the deVere Group, subject to any applicable confidentiality laws. We do this because we are a global organisation and work with clients across multiple jurisdictions. Sharing records and the results of due diligence and risk assessments enables us to provide our services more efficiently and develop our relationship with you. Access to shared data is limited only to personnel who need access to carry out their assigned duties and, where relevant, to those who are entitled to receive it under applicable confidentiality laws.
• Third parties who process data on our behalf to provide us or our clients with products or services for the purposes outlined in the table above in the row entitled “Sharing data with other third parties”. These third parties include:

1. Professional advisors, including lawyers and tax advisors.
2. Screening service providers, including due diligence and financial crime screening database providers.
3. Credit reference agencies: For the purpose of assessing your credit standing or that of a potential or current client (whether private or corporate) with which you are associated or otherwise connected where this is a condition of us entering into a contract with you/that client.
4. IT service providers, including hosting and cloud service providers, such as Microsoft.
5. external networking sites, as a result of you visiting our website (which contains plugins to social media sites) while logged in to a relevant social network provider.
6. Other suppliers and providers of services to us, including banks, our sub‐contractors and agents.

• Other third parties, where required or permitted by law, for example:

1. Regulatory authorities.
2. Government departments.
3. In response to a request from law or revenue enforcement authorities or other government bodies.
4. In compliance with an order of a competent court or other authority, with which we are obliged to comply.

Transferring your data overseas

When sharing data about you with other entities in the deVere Group, or if it is necessary to provide you with our services, your data may be transferred outside the country in which it was collected. If your data is collected within the European Economic Area (EEA), this means that your data may be transferred outside of it, including to a country or organisation that may not have data protection standards equivalent to those in the EEA. If your data is collected outside of the EEA, this means that your data may be transferred into the EEA.

Where we transfer personal data to a country or organisation outside the EEA, we will only do so where:

• The country or organisation we are transferring your data to is recognised by the European Commission as providing 

If you would like to receive a copy of the information relating to the safeguards we put in place when we transfer your personal data outside the EEA, then you can contact our Data Privacy Officer using the details provided at the end of this notice.

Retaining Your Data

We have retention policies in place to meet regulatory requirements and client obligations. We retain personal data for the duration of the services that we provide as necessary to meet our obligations under our contractual obligations to you, to identify issues or to issue and resolve legal proceedings. We also retain personal data beyond the duration of the services that we provide as necessary to meet our legal and regulatory obligations to retain such information under applicable law. We may also retain aggregate information beyond this time for statistical analysis and research purposes and to help us improve our services.

Retention periods are kept under review. There may be some cases in which we are obliged to delete personal data that we process, such as data that has been processed in breach of applicable law or to comply with a legal obligation to delete it. In other cases, there may be no specific time limit applicable to the retention of particular personal data and, in determining how long particular personal data will be retained for, we will use criteria including whether (a) the data is no longer necessary for the purpose for which it was collected and (b) the data can, if required, be collected again without undue delay or difficulty.

Protecting Your Data

We implement appropriate technical and organisational measures to protect the personal data that we process from unauthorised disclosure, use, alteration or destruction. For more information about the steps we are taking to protect your data, please contact our Data Privacy Officer using the details provided at the end of this notice.

Your Rights & Options

Depending on where you are resident, you may have some or all of the following rights under applicable data protection laws in respect of your data that we hold:

• You have the right of access to your personal data and can request copies of it and information about our processing of it.
• If the personal data we hold about you is incorrect or incomplete, you can ask us to rectify or add to it.
• Where we are using your personal data with your consent, you can withdraw your consent at any time.
• Where we are using your personal data because it is in our legitimate interests to do so, you can object to us using it this way.
• Where we are using your personal data for direct marketing, including profiling for direct marketing purposes, you can object to us doing so and opt out of all future marketing.
• You can ask us to restrict the use of your personal data if:

1. It is not accurate.
2. It has been used unlawfully but you do not want us to delete it.
3. We do not need it anymore, but you want us to keep it for use in legal claims; or
4. If you have already asked us to stop using your data but you are waiting to receive confirmation from us as to whether we can comply with your request.

• In some circumstances you can compel us to erase your personal data and request a machine-readable copy of your personal data to transfer to another service provider.
• The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

Your rights to object to our processing of your personal data are not absolute and it may be that in some circumstances we can continue to process your personal data if we can demonstrate compelling legitimate grounds, which override your interests, rights and freedoms or if the processing is for the establishment, exercise or defence of legal claims.

Further, if you object to our processing of your personal data and, as a result, we stop processing it, we may not be able to continue to provide services to you or to the client with which you are associated or otherwise connected in a particular manner or at all and we may, as a result, need to terminate the provision of our services.

We will delete any personal data no longer required, and will do so in an appropriate and secure manner.

You will not generally have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

If you wish to exercise your rights, please contact our Data Privacy Officer using the details provided at the end of this notice.

You can also lodge a complaint with the national data protection authority of your habitual residence, place of work or place of an alleged infringement.

Contact Us

If you have any questions, or wish to exercise any of your rights, then you can contact our Data Privacy Officer by email at privacypolicy@devere-group.com.

Data protection regulator

If your request or concern is not satisfactorily resolved by us you may approach your local data protection data protection authority in the jurisdiction in which we provide services to you.
 

Updates

We review our policies and procedures regularly and we reserve the right to amend the terms of this notice from time to time at our absolute discretion. Any amended privacy notice will be posted on our website and you are encouraged to visit our website from time to time to ensure that you are aware of our latest policies in relation to the protection of personal data.

Last Updated: 25 October 2022